Need help? Email verbacut_support@126.com. Please include your device model, system version, VerbaCut version, and the steps that caused the issue. Do not attach private videos unless specifically requested.
Which devices are supported?
VerbaCut supports iPhone with iOS 16 or later and Apple silicon Mac with macOS 13.3 or later.
Which video formats can I import?
VerbaCut currently supports MP4, MOV, and M4V video files.
Are my videos uploaded?
No. Media import, speech recognition, transcript editing, and video export are performed on your device.
Why can transcription take time?
Transcription runs locally and depends on video duration, language, device performance, temperature, and available storage. Keeping the app active and connecting power for long videos can help.
How does the complimentary export work?
One successfully saved export is complimentary. Opening the export screen, cancelling, or encountering a failed export does not use it.
How do I restore a purchase?
Open VerbaCut’s purchase screen and choose Restore Purchases while signed in to the Apple Account that made the purchase. Purchases are processed by Apple.
How do I manage or cancel a subscription?
Manage subscriptions in your Apple Account settings. Deleting VerbaCut does not cancel an active subscription.
How do I delete my data?
Delete projects in VerbaCut and remove exported media from Photos, Files, or Finder as applicable. VerbaCut does not maintain a cloud account containing your projects.